Travel plans change in an eye blink in these fast-paced world trips. From unexpected scheduled changes to emergency situations, you might have to cancel or change your booking. That’s where GOL Airlines Cancellation Policy comes into play.

Thanks to its flexible approach, you can easily make the required travel arrangements. You must look into the GOL’s cancellation approach for a better idea. Go through the following account and learn about the cancellation and change policies with cancellation costs and refunds on GOL flights.

What is GOL Airlines Cancellation Policy?

Are you in a situation where you have to cancel your booking with GOL Airlines? Before starting with the cancellation process, know its guidelines. So, here are GOL Airlines cancellation policy highlights for your reference -

  • Your fare type determines the cancellation fees.
  • If you neither cancel your booking nor show up to catch your flight, the airline doesn’t consider you eligible for a refund.
  • Bookings made 7 days or more before the scheduled departure, you can cancel your reservation without paying any fee. However, you must cancel the booking within 24 hours of making it.
  • In other cases, you can cancel your reservation and get a refund or a travel credit as per your ticket type.
  • If you change your flight rather than cancel it, you might have to pay differences in flight fares and change fees. Remember that the fees and price difference depend on your original fare type.

How Can I Cancel a GOL Flight?

If you have to cancel your GOL reservation, select from different methods as devised by the airline.

Go through these GOL Airlines cancellation methods mentioned below -

Through the Official Website

  • Log in to your account.
  • Select the "Cancel Flight" option.

On Phone Call

  • Call GOL Airlines' customer service number - 0300 115 2121.
  • Follow the prompts to get connected to a representative.
  • Request the executive to cancel your booking.
  • Share the required information.
  • The representative will cancel your booking.

Via Mobile App

  • Install the GOL Airlines mobile app on your smartphone.
  • Log in to your account.
  • Select the option of "Cancel Flight".

At the Airport

  • Visit your nearest airport.
  • Go to a GOL Airlines' check-in counter
  • Request flight cancellation.

What is GOL Airlines Refund Policy?

When you are looking forward to canceling your booking and getting a refund, it is important to know the refund rules. That’s why GOL Airlines has devised a smart cancellation approach and a flexible refund policy to guide you.

Here are the major points of the GOL refund policy -

  • As per the GOL Airlines 24-hour refund policy, cancel your GOL booking within 24 hours of making it when the flight booked has to depart after 7 days or more. Fulfilling both the conditions, you get a full refund.
  • GOL re-books a similar flight for you in case of a cancellation. However, if that is not possible, you will get a cash refund.
  • For flights canceled by the airline without any replacement flight, get a full refund.

How to Request a GOL Refund?

After you are through with the airline’s refund approach, let’s see how to request a refund.

Here are GOL Airlines cancellation refund quick steps -

  • Visit the official website of GOL Airlines.
  • Log in to your account.
  • Choose the "Cancel Flight" option.
  • Follow the on-screen prompts.

The airline will refund you the amount in your original payment mode within 15 working days.

Please note

If a replacement flight arrives after 3 hours or more from your initial scheduled arrival time, you can -

  • Reject alternative flights
  • Receive a full refund

What is the GOL Cancellation Fees?

Your ticket type and other factors determine how much you have to pay as GOL Cancellation fees. So, scroll down for an idea of GOL cancellation cost -

On Domestic Flights

Fees PromoLight (in Brazilian reais)Plus (in Brazilian reais)Max (in Brazilian reais)
Cancellation or change fee

100% fare value 


400 or 100% of the fare (whatever is the lesser amount)370 or 100% of the fare (whatever is the lesser amount)no fee
No show 100% fare value 500 or 100% of the fare (whatever is the lesser amount)470 or 100% of the fare (whatever is the lesser amount)No fees
Refund100% fare value Non-refundable40% of the remaining value 95% of the remaining value 

On International Bookings

Premium Economy PromoLightPlus
Cancelation/ Change Fees100% fare value 

U$180 or 100% of the fare (whatever is the lesser amount)


EUA/PUJ/CUN: U$310 or 100% of the fare

U$150 or 100% of the fare (whatever is the lesser amount)


EUA/PUJ/CUN: U$280 or 100% of the fare

No show100% fare value 

U$230 or 100% of the fare (whatever is the lesser amount)


EUA/PUJ/CUN: U$360 or 100% of the fare

U$200 or 100% of the fare (whichever is lower)


EUA/PUJ/CUN: U$360 or 100% of the fare

Refund100% fare value Non-refundable40% of the remaining price in Brazilian reais95% of the ticket balance  in Brazilian reais

Please note

The price might be subject to change. Contact the GOL customer support for updated information.

What is GOL Airlines Flight Change Policy?

GOL understands that travel plans can change. That's why the airline has designed a customer-friendly flight change approach, for your reference, here are GOL Airlines flight change policy major points -

  • Change your booking when you fulfill the set eligibility parameters that include fare type and travel class selected.
  • Modify your reservation through GOL’s official website or by calling its customer support team.
  • At times, You might have to switch your flight on the same day of your scheduled departure. So, make the most of the same-day flight change policy by GOL for last-minute modifications.
  • Check the time restrictions by the airline before requesting a flight change. However, the restrictions vary as per your ticket type.

Bottom Line

In a nutshell, you are covered by GOL Airlines cancellation policy when you have to cancel your booking. Also, you can get a full refund on your cancellation, provided you fulfill the criteria. Check the domestic and international cancellation charges that you might have to pay.

Moreover, the airline allows you to change flights as and when required. Thereby, you can easily accommodate unexpected circumstances or changing itineraries. So, cancel or change your GOL flights and see how you can get a refund. Check its guidelines and proceed accordingly at the earliest!

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